Refund policy

ONE CHANCE Return, Refund & Cancellation Policy

All Sales Final (No Returns / No Refunds)

All sales are final. We do not accept returns, exchanges, or offer refunds — including for change of mind, incorrect size selection, buyer preference, color or style preference, accidental purchase, or failure to review product descriptions or preorder timelines.

Preorder & Made-to-Order Items

Some ONE CHANCE items are sold as preorder or made-to-order and are produced after an order is placed. When an item is sold this way, any production or shipping window shown on the product page is a good-faith estimate and not a guaranteed shipment or delivery date. Production or shipping delays do not entitle the customer to a refund.

Orders Containing Both Preorder and In-Stock Items

If an order contains both preorder and in-stock items, the order may ship together once the preorder item is ready, or may ship separately, at our discretion. Requests to split an order after checkout cannot be guaranteed.

Order Cancellations

Preorder and made-to-order items generally cannot be canceled once production has begun. Production may begin shortly after an order is placed and can include material procurement, manufacturing scheduling, printing, embroidery, garment preparation, sewing, finishing, and quality control. Cancellation requests received before production begins may be reviewed at ONE CHANCE's sole discretion. If a cancellation is approved, any refund may be reduced by non-refundable payment processing fees where permitted by applicable law.

Order Modifications

Requests to change size, color, shipping address, or product selection must be emailed to onechancebrandusa@gmail.com immediately after the order is placed. Modifications cannot be guaranteed once production or fulfillment has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at onechancebrandusa@gmail.com with:

    •    Your order number

    •    Clear photos of the issue

    •    A brief description of the problem

If approved, we will provide a replacement (if available). No refunds will be issued.

Inspection of Claims

ONE CHANCE reserves the right to review submitted photos, request additional documentation, and determine whether an issue results from a manufacturing defect, shipping damage, normal garment variation, customer misuse, ordinary wear, or improper care.

Garment Variations

Slight variations in stitching, embroidery placement, print placement, wash, color tone, and finishing are normal characteristics of production and are not defects.

Shipping Costs

Shipping charges are non-refundable except where required by applicable law.

Lost or Stolen Packages

Once your package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was misdelivered, please contact the carrier first, then email us at onechancebrandusa@gmail.com so we can assist.

Refused or Undeliverable Shipments

Customers are responsible for providing accurate shipping information. Packages returned to us because of an incorrect address, refusal of delivery, or failure to claim a package may require additional shipping charges before reshipment.

Chargebacks / Payment Disputes

By placing an order, you agree to this policy. If you have an issue with your order, please contact us first so we can help resolve it before initiating a payment dispute or chargeback.